Air India has officially launched in-flight Wi-Fi internet connectivity on domestic and international flights. The service is currently available on Airbus A350, Boeing 787-9, and select Airbus A321neo aircraft, making Air India the first airline to provide in-flight Wi-Fi on flights within India. This development allows travellers to stay connected during their journey, whether for leisure or business, enabling them to browse the internet, use social media, work, or communicate with friends and family.
Highlighting the significance of this service, Rajesh Dogra, Chief Customer Experience Officer, Air India, remarked, “Connectivity is now an integral part of modern travel. For some, it is about the convenience and comfort of real-time sharing, while for others, it is about greater productivity and efficiency. Whatever be one’s purpose, we are confident that our guests will appreciate having the option of connecting to the web and enjoy the new Air India experience on board these aircraft.” The service supports multiple Wi-Fi-enabled devices, such as laptops, tablets, and smartphones with iOS or Android operating systems, and allows passengers to connect multiple devices simultaneously at altitudes above 10,000 feet.
The introduction of Wi-Fi on domestic routes follows a pilot program on international flights, which included Airbus A350, select Airbus A321neo, and Boeing 787-9 aircraft operating on routes to destinations like New York, London, Paris, and Singapore. For an introductory period, the Wi-Fi service is offered free of charge. Air India plans to gradually extend this connectivity service to more aircraft in its fleet, ensuring a consistent experience for travelers on both domestic and international routes.
To access the service, travellers can enable Wi-Fi on their device, select the ‘Air India Wi-Fi’ network, and follow the steps on the Air India portal by entering their PNR and last name. However, in-flight Wi-Fi performance may vary depending on factors such as satellite connectivity, bandwidth usage, routes, and government regulations.