VFS Global has launched a Generative AI-powered chatbot to enhance support for UK visa applicants in 141 countries. Developed in India, UAE, and Germany, this chatbot provides instant, human-like responses through both voice and text, making visa-related information more accessible and efficient.
Designed to meet the growing demand for seamless customer support, the chatbot ensures users receive accurate, country-specific details on the application process. Built on secure IT infrastructure, it prioritises data privacy, using PII detection and data masking to protect sensitive information. Ethical AI practices, in collaboration with the Responsible AI Institute, ensure fair and unbiased interactions.
Industry leaders recognise the chatbot’s impact. Jen Vidler, Deputy Director of UK Visas & Immigration, emphasised its role in improving service accessibility, while Zubin Karkaria, CEO, VFS Global, highlighted the company’s commitment to AI-driven transformation in visa and consular services. The chatbot is backed by proprietary AI platforms, integrating superior security and responsible innovation.
With 24/7 availability, secure hosting, and a feedback mechanism for continuous improvement, VFS Global’s chatbot marks a technological leap in visa application services, ensuring a smoother, more efficient experience for global travellers.